Privacy Policy

VetFaster ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our pet prescription delivery service operating from Calgary, Alberta, Canada.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Personal information: name, email address, phone number, billing and delivery address, payment details, and government issued identification when required.

Pet information: species, breed, age, weight, medical history relevant to prescription fulfillment, and prescription details provided by your veterinarian.

Technical information: IP address, browser type, device identifiers, pages viewed, and similar information collected automatically when you visit our website.

To process and deliver veterinary prescriptions in coordination with our partner licensed Alberta pharmacy.

To verify identity and prevent fraud.

To communicate about orders, refills, delivery status, and customer support inquiries.

To improve our website, services, and customer experience.

To comply with legal, regulatory, and pharmacy reporting obligations.

We share information only with: your prescribing veterinarian, our partner licensed Alberta pharmacy responsible for dispensing, payment processors, delivery partners, and service providers acting on our behalf under strict confidentiality.

We may disclose information when required by law, court order, or to protect the rights, safety, or property of any person.

We do not sell your personal information to third parties.

Personal and pet health information is stored on secure servers located in Canada wherever possible. We use industry standard encryption, access controls, and audit logging to protect your data.

No method of transmission over the internet is completely secure. While we use commercially reasonable safeguards, we cannot guarantee absolute security.

We retain personal and prescription information for the period required by Canadian pharmacy regulations and applicable tax and accounting laws. When information is no longer required, it is securely destroyed or anonymized.

You have the right to access, correct, or request deletion of your personal information, subject to legal and regulatory retention requirements.

You may withdraw consent for non essential processing at any time. Withdrawing consent may affect our ability to provide certain services.

To exercise any of these rights, contact us at privacy@vetfaster.com.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be communicated through the website or by email.

Questions or concerns can be directed to our Privacy Officer at privacy@vetfaster.com.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.