Question 1

Do I need to sign up to add to cart and purchase medicines?

Accepted Answer

Yes. Creating a free VetFaster account is required before you can add items to your cart and complete a purchase. This allows us to securely link your pet's prescriptions to your profile, track your order history for easy refills, and ensure your medication is always delivered to the correct address. Signing up takes less than a minute. Just enter your name, email, and a password. Once you're logged in, you can browse our full catalogue, add medicines to your cart, and checkout seamlessly.

Question 2

What is VetFaster?

Accepted Answer

VetFaster is an Alberta pet prescription delivery service. Your veterinarian writes the prescription, a licensed Alberta pharmacy fills it, and a courier delivers your pet's medication to your door within 72 hours. We exist to take the cost, the lineups, and the cross town drives out of caring for your pet.

Question 3

Who is VetFaster?

Accepted Answer

VetFaster is a small team of pet owners, pharmacy partners, and Calgary locals who believe pet care should be affordable and accessible for every family. We work hand-in-hand with veterinarians and a licensed Alberta pharmacy to fill, verify, and deliver every order safely.

Question 4

Why choose VetFaster?

Accepted Answer

Pet owners choose VetFaster because we save them up to 40% on prescription medications compared to vet clinic and walk-in pharmacy prices, with no driving and no waiting in line. Every order is dispensed by a licensed Alberta pharmacy, delivered across Alberta, and backed by an Alberta team you can actually reach when you have a question.

Question 5

When did VetFaster start?

Accepted Answer

VetFaster was founded in 2025 to bring affordable pet medication delivery to Western Canada, starting right here in Calgary. We're a young company built by pet families, growing one neighbourhood at a time.

Question 6

Where is VetFaster located?

Accepted Answer

VetFaster operates across Alberta, with delivery to your door within 72 hours. Communities served include Calgary, Edmonton, Airdrie, Chestermere, Cochrane, and Okotoks.

Question 7

Is VetFaster Canadian-owned?

Accepted Answer

Yes. VetFaster is proudly Canadian-owned and operated, built in Alberta, serving pet families across the province. Every medication is sourced from licensed Canadian wholesalers and dispensed by an Alberta pharmacy regulated by the Alberta College of Pharmacy.

Question 8

Does VetFaster work with my vet clinic?

Accepted Answer

Yes. We work with any licensed veterinarian in Alberta. Your vet faxes the prescription directly to VetFaster at 1587-415-6728 and we take it from there. If your clinic hasn't used us before, our team is happy to introduce ourselves so the handoff is seamless for you.

Question 9

Do I need a prescription from my veterinarian to order through VetFaster?

Accepted Answer

Yes. By Canadian law, prescription pet medications require a valid Rx from a licensed veterinarian. Your vet can fax it directly to VetFaster at 1587-415-6728.

Question 10

How does my vet send the prescription to VetFaster?

Accepted Answer

Your vet faxes the prescription directly to VetFaster at 1587-415-6728. You don't need to handle any paperwork. Once received, our licensed Alberta pharmacist verifies it through our secure system before dispensing.

Question 11

How long does it take to get my pet's medication delivered?

Accepted Answer

We deliver across Alberta, with delivery times of within 72 hours. Time-sensitive medications like insulin or antibiotics are prioritized.

Question 12

Where do you deliver?

Accepted Answer

We deliver across Alberta, with delivery times of within 72 hours. Your vet stays your essential partner in prescribing the right treatment. Communities served include Calgary, Edmonton, Airdrie, Chestermere, Cochrane, and Okotoks.

Question 13

What does delivery cost?

Accepted Answer

A flat $10 fee per delivery. Even with shipping included, most pet owners still save 20–40% compared to buying the same medication at a vet clinic.

Question 14

Does the price shown include everything, or are there hidden fees?

Accepted Answer

The price you see is the all-in pharmacy price per unit or package. There is a $5 prescription fee per order, a flat $10 delivery fee is added at checkout, and there are no dispensing fees, consultation fees, or membership costs.

Question 15

Why are VetFaster medication prices lower than my vet clinic?

Accepted Answer

We partner with a licensed Alberta pharmacy that dispenses directly, cutting out the clinic markup and the middleman that typically adds 30-50% to medication costs. Your vet writes the prescription and our pharmacy partner fills it at true pharmacy wholesale pricing, so there are no retail markups or middleman-inflated sticker prices.

Question 16

Why does the same medication sometimes show different prices?

Accepted Answer

Prices can vary by manufacturer, dosage strength, quantity, and package size. Larger quantities often have a lower per-dose cost. Our pharmacy partner updates pricing weekly to reflect current wholesale costs, so you always see the most competitive rate available in Alberta.

Question 17

Can I get a price estimate before my vet sends the prescription?

Accepted Answer

Absolutely. Browse our medicine catalogue to see current pricing for hundreds of pet medications. Prices are live and reflect what you'll pay once your prescription is received. If you don't see your pet's specific medication listed, contact us and we'll get a confirmed quote from our pharmacy partner within one business hour.

Question 18

Can I transfer my pet's existing prescription from another pharmacy or vet clinic?

Accepted Answer

Yes. Ask the vet to fax the prescription to 1587-415-6728 and we'll take it from there.

Question 19

Can I refill my pet's prescription without another vet visit?

Accepted Answer

Yes, if your veterinarian has authorized refills, you can request them online and we'll deliver. If refills have run out, our pharmacy team will contact your vet clinic directly to request a renewal.

Question 20

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex) and Interac debit. Payment is processed securely at checkout.

Question 21

Can you bill my pet insurance directly?

Accepted Answer

No. Like most Canadian pet pharmacies, payment is collected upfront. We provide an itemized pharmacy receipt you can submit to Trupanion, Pets Plus Us, Petsecure, or any insurer for reimbursement.

Question 22

How are refrigerated medications like insulin shipped?

Accepted Answer

Cold-chain items ship in insulated packaging with medical-grade gel packs so the cold chain is never broken during our 72 hour Alberta wide delivery window.

Question 23

What if no one is home when my delivery arrives?

Accepted Answer

Our courier will leave the package in a safe spot at your door and send you a photo confirmation. For controlled drugs or insulin, we'll coordinate a delivery window or reattempt the next business day.

Question 24

Can I set up automatic refills for chronic medications?

Accepted Answer

Yes. For ongoing prescriptions like thyroid meds, heart medication, or monthly parasite prevention, you can opt into auto-refill at checkout and we'll ship before you run out.

Question 25

Do you deliver non-prescription pet products like food, supplements, or flea collars?

Accepted Answer

Right now we focus exclusively on prescription pet medications so we can guarantee pharmacy-grade dispensing and Alberta wide delivery within 72 hours. Over-the-counter products are not yet available.

Question 26

Is my pet's health information kept private?

Accepted Answer

Yes. We are bound by Alberta's Health Information Act (HIA) and PIPEDA. Your pet's records are encrypted, never sold, and only shared with your veterinarian and our dispensing pharmacist.

Question 27

What should I do if my pet has a bad reaction to a medication?

Accepted Answer

Contact your veterinarian immediately. Then let our pharmacy team know at support@vetfaster.ca so we can document it.

Question 28

Do you deliver to apartments, condos, and buzzer-access buildings?

Accepted Answer

Yes. Add your buzzer code or unit instructions at checkout and our courier will follow them. We deliver to condo and apartment buildings across Alberta.

Question 29

Can I order medication for more than one pet on the same order?

Accepted Answer

Most medicine orders require a vet prescription. If you have multiple pet orders prescribed by the vet, they will show up as multiple orders in the order cart.

Question 30

How do I contact VetFaster if I have a question about my order?

Accepted Answer

Email support@vetfaster.ca or use the contact form on our website. Our Alberta-based team responds within one business hour during pharmacy hours, Monday to Saturday.

Question 31

Does VetFaster deliver compounded medications for pets as well?

Accepted Answer

Yes. Through our partnered Alberta-licensed pharmacy, VetFaster delivers compounded pet medications when a standard manufactured product isn't available or when your veterinarian prescribes a custom formulation. Compounding includes flavour adjustments, dosage strength modifications, combining multiple active ingredients, and alternate dosage forms like transdermal gels, capsules, or suspensions. Your vet simply writes a compounded prescription and our pharmacy partner prepares it to exact specifications.

Question 32

How does online pet prescription delivery work in Alberta?

Accepted Answer

After your vet writes a prescription for your pet, they send it directly to VetFaster. Our partner Alberta-licensed pharmacy fills the order and a courier delivers your pet medication to your door. We deliver across Alberta, with delivery times of within 72 hours. No pharmacy lineups, no driving across the city.

Question 33

What kind of pet medications can I order? Flea, tick, heartworm, insulin, antibiotics?

Accepted Answer

We deliver virtually every prescription pet med in Canada: flea and tick prevention, heartworm medication, antibiotics, pain relief, insulin for diabetic pets, thyroid meds, allergy treatments, and eye and ear drops. We also handle behavioural medication and chronic care prescriptions for dogs, cats, rabbits, birds, reptiles and small animals.

Question 34

How much more affordable is VetFaster than buying pet meds at the vet clinic?

Accepted Answer

Pet owners across Alberta save up to 40% on prescription pet medications compared to traditional vet clinic and walk-in pharmacy prices. Because a licensed Alberta pharmacy dispenses directly, with no clinic markup or middleman, you pay closer to the true cost of the drug.

Question 35

Is VetFaster a licensed Canadian pharmacy?

Accepted Answer

VetFaster partners with a trusted, licensed Alberta pharmacy to ensure your pet gets the care it needs. Every prescription is carefully dispensed and verified by this pharmacy, which is fully regulated by the Alberta College of Pharmacy (ACP). We follow the same federal and provincial standards as any human pharmacy in Canada, so you can trust every order is safe and compliant.

Question 36

Are the pet medications you deliver Health Canada approved?

Accepted Answer

Yes. Every medication we dispense is sourced from licensed Canadian wholesalers and is Health Canada approved. We do not sell counterfeit, grey-market, or imported drugs, only the same trusted brands and generics your veterinarian recommends.

Question 37

Who dispenses my medication?

Accepted Answer

VetFaster is a secure prescription delivery service. All medications are strictly reviewed, prepared, and officially dispensed by our partnered pharmacy, fully licensed by the Alberta College of Pharmacy (ACP). Your medication arrives with standard provincial pharmacy labels, receipts, and pharmacist signatures.

Question 38

Do you really deliver pet prescriptions to Airdrie?

Accepted Answer

Yes. VetFaster delivers prescription pet medication to every neighbourhood in Airdrie, from Bayside and Cooper's Crossing to King's Heights, Luxstone, Ravenswood, Sagewood and downtown. Your Airdrie vet sends the prescription to our licensed Alberta pharmacy, we prepare it, and a local courier brings it to your door.

Question 39

How fast is delivery to Airdrie?

Accepted Answer

We deliver across Alberta, with delivery times of within 72 hours. Time-sensitive medications like insulin or antibiotics are prioritized, so you skip drives down the QE2 or to CrossIron Mills for a refill.

Question 40

How much can Airdrie pet owners save?

Accepted Answer

Most Airdrie families save up to 40% on prescriptions like Apoquel, Bravecto, Simparica Trio, antibiotics, and chronic medications compared to clinic pricing. Because a licensed Alberta pharmacy dispenses directly, with no clinic markup, you pay closer to the true cost of the drug.

Question 41

Do you really deliver pet prescriptions to Chestermere?

Accepted Answer

Yes. VetFaster delivers prescription pet medication to every neighbourhood in Chestermere, from Kinniburgh and The Beaches to Rainbow Falls, Dawson's Landing, Westmere, East Chestermere, and Lakeview. Your Chestermere vet sends the prescription to our licensed Alberta pharmacy, we prepare it, and a local courier brings it to your door.

Question 42

How fast is delivery to Chestermere?

Accepted Answer

We deliver across Alberta, with delivery times of within 72 hours. Time-sensitive medications like insulin or antibiotics are prioritized, so you skip driving into Calgary on Stoney Trail or the Trans-Canada Highway for a refill.

Question 43

How much can Chestermere pet owners save?

Accepted Answer

Most Chestermere families save up to 40% on prescriptions like Apoquel, Bravecto, Simparica Trio, antibiotics, and chronic medications compared to clinic pricing. Because a licensed Alberta pharmacy dispenses directly, with no clinic markup, you pay closer to the true cost of the drug.

Question 44

Do I need a prescription to order pet food from VetFaster?

Accepted Answer

No. Pet food is an ordinary retail product. You can browse the food catalogue, add items to your cart, and check out without any vet paperwork, even for brands your veterinarian recommends.

Question 45

What kinds of pet food do you carry?

Accepted Answer

Our storefront covers dry kibble, wet food, and specialty formulas for both dogs and cats across trusted brands. You can filter by category and search by product name to find what your pet already eats.

Question 46

How fast is pet food delivery in Alberta?

Accepted Answer

Pet food orders ship the same way as prescriptions: delivered across Alberta, typically within 72 hours. Time-sensitive prescription items are still prioritized so nothing waits.

Question 47

How much does pet food delivery cost?

Accepted Answer

A flat $10 delivery fee is added at checkout, whether you order one bag or several. There are no dispensing or membership fees on food orders.

Question 48

Do I need a VetFaster account to order pet food?

Accepted Answer

Yes. A free account is required to add items to your cart, save your delivery address, and track orders. It takes less than a minute to sign up.

Question 49

Can I order pet food and prescription medication together?

Accepted Answer

You can order both through VetFaster, but food and prescription items may be prepared separately since prescriptions are dispensed by our partnered Alberta pharmacy. Delivery still lands at the same door.

Question 50

Are the pet food brands the same as at the vet clinic?

Accepted Answer

We stock the same trusted brands and formulas widely recommended by Alberta veterinarians, sourced from Canadian suppliers. If your vet has suggested a specific product, you can search for it directly.

Question 51

What if my pet food arrives damaged?

Accepted Answer

Reach out through the contact page or email support@vetfaster.ca and our team will make it right. Bags and cans ship in tamper-evident packaging and are handled locally, not stored in long-haul warehouses.

Have questions about saving up to 40% on your pet's meds?

Top questions

Still have a question?

Top questions

Do I need to sign up to add to cart and purchase medicines?

Do I need a prescription from my veterinarian to order through VetFaster?

How much more affordable is VetFaster than buying pet meds at the vet clinic?

How long does it take to get my pet's medication delivered?

PrescriptionsDo I need to sign up to add to cart and purchase medicines?

About VetFasterWhat is VetFaster?

About VetFasterWho is VetFaster?

About VetFasterWhy choose VetFaster?

About VetFasterWhen did VetFaster start?

About VetFasterWhere is VetFaster located?

About VetFasterIs VetFaster Canadian-owned?

About VetFasterDoes VetFaster work with my vet clinic?

PrescriptionsDo I need a prescription from my veterinarian to order through VetFaster?

PrescriptionsHow does my vet send the prescription to VetFaster?

DeliveryHow long does it take to get my pet's medication delivered?

DeliveryWhere do you deliver?

DeliveryWhat does delivery cost?

PricingDoes the price shown include everything, or are there hidden fees?

PricingWhy are VetFaster medication prices lower than my vet clinic?

PricingWhy does the same medication sometimes show different prices?

PricingCan I get a price estimate before my vet sends the prescription?

PrescriptionsCan I transfer my pet's existing prescription from another pharmacy or vet clinic?

RefillsCan I refill my pet's prescription without another vet visit?

Payment & InsuranceWhat payment methods do you accept?

Payment & InsuranceCan you bill my pet insurance directly?

DeliveryHow are refrigerated medications like insulin shipped?

DeliveryWhat if no one is home when my delivery arrives?

RefillsCan I set up automatic refills for chronic medications?

PrescriptionsDo you deliver non-prescription pet products like food, supplements, or flea collars?

Privacy & SafetyIs my pet's health information kept private?

Privacy & SafetyWhat should I do if my pet has a bad reaction to a medication?

DeliveryDo you deliver to apartments, condos, and buzzer-access buildings?

PrescriptionsCan I order medication for more than one pet on the same order?

SupportHow do I contact VetFaster if I have a question about my order?

PrescriptionsDoes VetFaster deliver compounded medications for pets as well?

PrescriptionsHow does online pet prescription delivery work in Alberta?

PrescriptionsWhat kind of pet medications can I order? Flea, tick, heartworm, insulin, antibiotics?

PricingHow much more affordable is VetFaster than buying pet meds at the vet clinic?

Privacy & SafetyIs VetFaster a licensed Canadian pharmacy?

Privacy & SafetyAre the pet medications you deliver Health Canada approved?

Privacy & SafetyWho dispenses my medication?

DeliveryDo you really deliver pet prescriptions to Airdrie?

DeliveryHow fast is delivery to Airdrie?

PricingHow much can Airdrie pet owners save?

DeliveryDo you really deliver pet prescriptions to Chestermere?

DeliveryHow fast is delivery to Chestermere?

PricingHow much can Chestermere pet owners save?

Pet FoodDo I need a prescription to order pet food from VetFaster?

Pet FoodWhat kinds of pet food do you carry?

Pet FoodHow fast is pet food delivery in Alberta?

Pet FoodHow much does pet food delivery cost?

Pet FoodDo I need a VetFaster account to order pet food?

Pet FoodCan I order pet food and prescription medication together?

Pet FoodAre the pet food brands the same as at the vet clinic?

Pet FoodWhat if my pet food arrives damaged?

Still have a question?